Terms and privacy

1. About us

Anna Ten Makeup is run by Lymra AB, company reg. no. 559560-4900, VAT no. SE559560490001. Studio: Magnus Ladulåsgatan 61, 118 27 Stockholm. Email: info@annaten.se. We reply within 24 hours on weekdays.

These terms apply when you book a service, buy a course or shop on this website. If the language versions differ, the Swedish version applies.

2. Prices and payment

All prices are in Swedish kronor (SEK) and include 25% VAT.

You pay by card, Apple Pay or Google Pay via Stripe. The course Professional makeup artist from the ground up is paid by invoice from Lymra AB. You receive a receipt by email after payment.

3. Booking services

When you book a time, you receive a confirmation by email. The bridal packages Classic and Deluxe are confirmed by Anna personally before the booking is valid.

Travel: Classic has a travel fee from SEK 350. Deluxe includes travel within central Stockholm; outside the centre a travel fee from SEK 350 applies. Personal shopper takes place in the store where we meet, not in the studio.

Tell us about any allergies or sensitive skin when you book, so that Anna can choose the right products. If you arrive more than 15 minutes late, the appointment may need to be shortened or rebooked, and the cancellation rules below then apply.

4. Cancellation and rebooking

Cancelling or rebooking up to 24 hours before the booked time is free of charge. Later cancellations or no-shows are charged in full. To cancel or rebook, email info@annaten.se.

If Anna has to cancel, for example due to illness, we offer you a new time or refund the full amount.

5. Right of withdrawal

Shop: you have a 14-day right of withdrawal from the day you receive the item, under the Swedish Distance Contracts Act. Let us know at info@annaten.se. You pay the return shipping. We refund within 14 days of receiving your notice, but may wait until the item has been returned.

Online courses: the right of withdrawal lasts 14 days, but it ends once you have started watching the course and agreed to this at purchase.

Services booked online: when you book, you agree that the service is performed on the day you have chosen, even if it falls within 14 days. Once the service has been performed, there is no right of withdrawal. Cancellations follow section 4.

6. Courses in the studio

Private course for adults and Private course for teenagers are booked and paid like other services, and the same cancellation rules apply.

Professional makeup artist from the ground up: dates are agreed with you, the course has 9 sessions, max 4 participants, products and materials are included, and you receive a diploma when you finish. Payment by invoice from Lymra AB. The cancellation terms for the course are stated on the invoice.

7. Shop: delivery and complaints

Items are sent as parcels with PostNord within Sweden and arrive within 3–5 days. Shipping costs SEK 100. Items cannot be collected from the studio.

If an item is faulty, you have the right to complain for three years under the Swedish Consumer Sales Act. Email info@annaten.se with a photo of the fault and we will help you. We pay the return shipping for an approved complaint.

8. Online courses

You access the course through your account under My courses. The course is for your personal use and may not be shared, recorded or shown to others.

9. Complaints

If you are not happy, email info@annaten.se and we will try to resolve it. If we cannot agree, you can turn to the National Board for Consumer Disputes (ARN), arn.se.